Ring Sizing:

Find your ring size:
http://findmyringsize.com/
http://www.goldsmiths.co.uk/medias/Goldsmiths-Ring-Size-2-.pdf


 

CARE:

All WeAreArrow pieces are made from quality Sterling Silver, 9 or 18 karat Gold, or Bronze.  Nothing is plated, so you can clean your jewellery without worry of surface wear.  Metals naturally develop a surface patina over time from oxygen, sprays, and skin acidity.  Sterling Silver, and Gold will not have any affect on your fingers, but Bronze can leave a green mark on your skin, depending on the PH levels in your skin, and how you wear it.  People with dry skin have less risk of a reaction, with oily skin tends to react more.  If your bronze ring is turning your finger green, try applying a coat of clear nail polish to the inside of the band to prevent contact. 

If your item needs a polish to bring back it's shine, try wiping the surface with a soft cloth and warm water + dish soap.  You can also use an old toothbrush and white toothpaste.  Rinse with warm water.

The best way to keep your jewellery clean is to wear it!  It will get a mini buff every time it brushes against your clothing!

General Shipping:

-All orders ship from London via Royal Mail

-We try to keep our collection items fully stocked, and ready to ship within 5 business days.  Occasionally we will need to make a pieces just for you;  please allow up to two weeks for items to be made, cast, finished, and shipped.  

-Send a message if you need to add shipping options, or need a rush order and we can adjust your shipping charges

International Shipping:

Trackable:
Items will be sent from London, "Airsure" via Royal Mail.  This option includes tracking and insurance, and should take around 4-6 business days to arrive depending on your location.

Non-trackable:
Items will be sent first class via Royal Mail.  This option can take around 15 business days to arrive depending on your location, and does NOT include tracking or insurance.

*WEAREARROW CANNOT BE HELD RESPONSIBLE FOR LOST PACKAGES OR CUSTOMS FEES.*

Metal Colour Examples

Chain Lengths (inches)

RETURNS/exchange:

Each piece of jewellery that leaves the workshop has been carefully crafted by hand with a process that can take up to two weeks to complete.  Because of the time and care that goes into each piece, we generally do not offer returns.  However, we are happy to repair any faulty items, or exchange for another item/size if you change your mind.  

All gold items are made to order in your specific size and specifications and therefore all sales are final.  Please let us know if you have any questions before ordering a gold piece, so we can be sure it is perfect for you!

RESIZING:

We are happy to exchange all Bronze + Silver items for another size if your ring doesnt fit correctly.  Contact us, or stop by the shop for help with sizing.

We also offer a resizing service for fine jewellery, whether it comes from us or not.  All gold/special order items include one free resizing, with any additional resizes having a small fee.   

OTHER:

Hallmarking explained:  
https://theassayoffice.co.uk/help-with-hallmarks/anatomy-of-a-hallmark